Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless approved by listing seller or vendor. If you’ve done all of this and you still have not received your refund yet, please contact us at items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Any item that is returned more than 30 days after delivery Any item not in its original condition, is damaged or missing parts for reasons not due to our error Book, Newspaper, or Magazines with obvious signs of use There are certain situations where only partial refunds are granted (if applicable)
Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Perishable goods such as food, flowers, cannot be returned. Several types of goods are exempt from being returned. To be eligible for a return, your item must be unused and in the same condition that you received it. If 10 days have gone by since your purchase, unfortunately we can’t offer you a return. If the request for return is approved, we will give the buyer a prepaid and addressed shipping label to return the item to the seller. If the buyer is not in good standing with The Original Pickers, Inc., a return request may be denied. Take multiple photos and specify all important details in the listingĪn item cannot be returned because it doesn't fit or has an odor if it was otherwise accurately described or photographed in the listing. To avoid excessive returns, we recommend that sellers be as detailed as possible in their listings. * The item is not as it was described or photographed. To protect the marketplace for everyone, frequent cancellations may impact sellers or vendors selling privileges.Ī buyer can request a return within 10 days of confirmed delivery if one or more of these apply: We strongly recommend for sellers or vendors to message the buyer before denying a cancellation request. To avoid cancellations, we ask that sellers or vendors keep their listings up to date and ship orders as soon as possible. If the seller or vendor denies the request, they can ship and complete the transaction as originally planned.Ĭancellation requests can be made from the Order Status page or by e-mailing us at or Vendors can cancel a transaction if the item is damaged/defective or if they're unable to fill/ship the order.
If the seller or vendor doesn't ship the order or respond to the cancellation request within 3 business days, we'll refund the original form or payment. If the seller or vendor agrees and we confirm that the order hasn't shipped, we'll refund the original form of payment. It's up to the seller or vendor and not The Original Pickers, Inc. Buyers can ask to cancel the order any time before it ships.
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